FAQs

Q1: About Us?
A1: We have own hair factory that have professional manufacturer with high technology and rich experiences workers. Our products are made from 100% unprocessed pure natural virgin human hair, since doing business,we provide customers with healthy, safe and durable high-quality hair and friendly service.

Q2: Is the hair 100% Human Hair?
A2: Our hair are made of 100% unprocessed virgin human hair. We do not use any animal or synthetic hair in our products and ensure good quality. If you don't believe it, you can do a burn test.

Q3:How do I pay for an order?
A3: To pay for your order on www.dorsaneehair.com, follow the steps below:

 1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.

 2) Choose payment method on the checkout page

Q4: What types of payment do you accept?
A4: We accept the following payment methods:

Paypal, any credit cards that can connect to pay with paypal, Western Union. We firstly recommend you use Paypal, Klarna, Afterpay.

Q5: When will you ship the hair and How long is the shipping?
A5: Generally, we will despatch your order the other day since the date you placed the order. shipping to USA usually take 4-7 working days, to Europe 5-10 working days, Usually we shipping the product with 24 hours, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3days.Shipment is proceeded by Fedex/DHL. Kindly note below:P.O Box is not acceptable.

Q6: Is there any custom duties?
A6: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

Q7: Does Dorsanee hair guarantee delivery time?
A7: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

Q8: What if my order delivery was delayed?
A8: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Q9: Does the average cap fit my head ?
A9: In general, the size of most lace front wig is average size and with the high elastic adjustable straps, more than 98% customers feel it stronger fit with their head very comfortable. And It can keep the wig stable on the head even during exercise. If you want to have smaller or bigger cap size hair wig, please contact our email.

Hair Care And Usage

Q1: How many bundles do I need?
A1: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

Q2: Does the hair have a bad smell?
A2: Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.

Q3: Can the hair be colored or bleached?
A3: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

Q4: Will the hair be shedding or tangle?
A4: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

B4: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

Q5: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended every day use: Olive Oil Hair Polisher.