Dorsanee Honey Blonde Highlight Straight Hair Bundles with 5x5 HD Lace Closure

About Shipment

Standard Shipping Policy

Order cutoff time: 23:00 (GMT+8).

Processing time：Ship Within 0-48 Hours (2 days)  after payment.

We do not process on the weekends or holidays. Processing times are NOT included in the delivery time. Please plan accordingly.

Normally, we arrange shipment from Monday to Saturday, except Sundays and holidays. After the order is shipped, you will receive a confirmation email with a tracking link. Then the package probably arrive within 3-10 working days.(Different area have different delivery time)

Please Noticed

• If the address provided by your order is inaccurate or incomplete, or if there are unverified details in the order, the order process time may be delayed for 1-2 business days. We encourage all customers to thoroughly check your order information, especially the delivery address.
• Pobox address is not available, please leave detailed street address.
• A phone number is needed in case the express company needs to contact you for delivery.

About Express

Normally, we use UPS, DHL, FedEx. The default Shipping method is in below, please contact service if you want to change to others.

Default Delivery Mode and Time

• To US: 4-7 working days by DHL (Free Shipping)
• To CA: 4-7 working days by DHL (Free Shipping)
• To UK: 4-7 working days by Ges-DHL / EY (Free Shipping)
• To DE: 5-10 Working Days by EY (Free Shipping)
• To other countries in EUR: 4-10 working days by DHL(Free Shipping)

PS: There might be some delays due to the force majeure recently. Express company will priority arrange shipment for medical and living supplies, other shipments will delay than usual, hope you could understand, we will pay more attention to the shipment, any questions please feel free to contact us!

About order address issues

All customers are responsible for entering the correct information for the bill and shipping address of the order. Any address or order change request will be considered but not guaranteed (since the address is incorrect, the order will be returned to our warehouse and you will be responsible for the additional shipping charges. There will be no refund for abandoned or abandoned shipments.)

After the package be shipped out, the shipment is not able to be stopped, so if you want to cancel the order but contact us too late, you can return it for a full refund after you receive the package. For more information on how to return, please click on the return policy. The only thing we can do is wait for the parcel to return to us. When we are determined to return it to the warehouse, we can ship it to your correct address or return the order amount to you.

Parcel Tracking

We will update your tracking number via email, with all our orders with verified tracking numbers and links. Tracking numbers can take several hours to update. If you have a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Once the package leaves our shipping location, you will need to contact them to resolve some issues.

If you have previously encountered a lost or stolen package, we recommend that you send the package to your work address to ensure that you receive your package safely.

Precautions

Orders for weekends or holidays will be processed on the next business day.

Special instructions for mail delivery are not displayed on the shipping label or package. If you have specific instructions, please contact your post office or postal staff directly. We are not responsible for the delivery of errors.

We are not responsible for delivery delays due to weather, improper carrier operation, incomplete addresses, delays in delivery, customs delays, lost or stolen items, undeliverable addresses or incorrect contact information for all shipments.

Disclaimer for lost packages: Your registered address is consistent with the address on the delivery package. The logistics shows that the delivery has arrived. After investigation, the freight company confirms that the delivery has arrived. If the above conditions are met but the package is not received, we are not responsible.

Customs &Taxes

Orders shipped may be subject to duties and taxes that are levied when your parcel arrives in your country.  If you have any questions, please contact our customer service. Please do not directly reject or return. Any charges incurred for rejection or return shall be by customers.

About Payment

We accept the following payment method.

If you have any questions, please contact our Email: support@dorsaneehair.com. Dorsanee Hair will give you the best shopping experience.

Order And Shipping

Q:How do I pay for an order?

A: To pay for your order on www.dorsaneehair.com, follow the steps below:

1) Select the order and click the "Pay Now" button, or choose add to cart, than go to the checkout page.

2) Choose payment method on the checkout page

Q: What types of payment do you accept?

A: We accept the following payment methods:

Paypal, any credit cards that can connect to pay with paypal, Western Union. We firstly recommend you use Paypal.

Q: When will you ship the hair and How long is the shipping?

A: Generally, we will despatch your order the other day since the date you placed the order. shipping to USA usually take 4-7 working days, to Europe 5-10 working days, Usually we shipping the product with 24 hours, Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3days.Shipment is proceeded by Fedex/DHL. Kindly note below:P.O Box is not acceptable.

Q: Is there any custom duties?

A: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.

Q: Does Dorsanee hair guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

Hair Care And Usage

Q: How many bundles do I need?

A: Normally 3-4 bundles are enough for a full head, if the length reaches 20 inch, I suggest you can order 4 bundles. Or you can also combine a closure or frontal to make a full head.

Q: Does the hair have a bad smell?

A: Promise no corn-chip chemical smell. Our hair is 100% chemical-free. We not only care about beauty but also our customer’s health! But we do cowash the hair in production process, so it may have a little shampoo smell.

Q: Can the hair be colored or bleached?

A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

Q: Will the hair be shedding or tangle?

A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.

B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.

Q: What type of hair care products should I use?

A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Recommended every day use: Olive Oil Hair Polisher.